REPUBLIC OF KOSOVO

Ombudsperson

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Legal Basis

Legal Basis

The Ombudsperson Institution in Kosovo (OIK) was established in 2000 by UNMIK Regulation no. 2000/38, which provided the institution with a mandate to investigate complaints against UNMIK and local public administration.

In February 2006 was promulgated the UNMIK Regulation 2006/6, which superseded the Regulation 2000/38. According to this Regulation, the Ombudsperson Institution had a mandate to investigate complaints filed against the local authorities or other bodies of the Provisional Institutions of Self-Government of Kosovo (PISG), but it had no more mandate to investigate the complains against the international administrative bodies in Kosovo.

UNMIK Regulation 2006/06 also provided an organisational structure, which reflected continuous process of transferring the Ombudsperson Institution to the domestic authorities.

In 2007 was adopted the new Regulation no. 2007/15 for Amendment of UNMIK Regulation no.2006/6 on the Ombudsperson Institution in Kosovo. By this regulation were made the following changes: Denomination of the Institution (from “The Institution of the Ombudsperson” into “The Ombudsperson Institution of Kosovo”); the internal structure of the institution, as well as the mandate of the Ombudsperson and its Deputies.

The Constitution of the Republic of Kosovo adopted on 15 June 2008 provides the Ombudsperson Institution as a constitutional category.

The Assembly procedure for selection of the Ombudsperson by the Assembly itself, ended by selecting the first domestic Ombudsperson, Mr. Sami Kurteshi, on 4 June 2009 with five (5) years term.

On 22 July 2010 was adopted the Law on the Ombudsperson which repealed the UNMIK Regulation no. 2000/38 on the Establishment of the Ombudsperson Institution in Kosovo, dated 30 June 2000, the UNMIK Regulation no. 2006/6 on the Ombudsperson Institution of Kosovo, dated 16 February 2006 and the UNMIK Regulation 2007/15 for Amendment of UNMIK Regulation 2006/6 on the Ombudsperson Institution in Kosovo, dated 19 March 2007, as well as all other provisions which fall in contradiction with this law.

Within the Plenary Session of the Assembly of Republic of Kosovo, held on 2 July 2015, upon secret ballot procedure developed, Mr. Hilmi Jashari has been elected for the Ombudsperson.

At the same time, in July 2015, legal package on human rights has entered into force as well, where the Law No.05 / L-019 on Ombudsperson, the Law on the Protection from Discrimination and the Law on Gender Equality are included.

Please find here the legal basis of establishment and functioning of the Ombudsperson Institution

 

The Constitution of the Republic of Kosovo

The Law nor.05/L-019 on the Ombudsperson

REGULATION No. 01/2015 ON COMPETITION, ELECTION PROCEDURE AND PROPOSAL OF THE LIST WITH NAMES OF CANDIDATES FOR DEPUTY OMBUDSPERSONS

REGULATION No. 01/2016 ON INTERNAL ORGANIZATION AND SYSTEMATIZATION OF JOB POSITIONS IN THE OMBUDSPERSON INSTITUTION

REGULATION No. 02/2016 ON RULES OF PROCEDURE OF THE OMBUDSPERSON INSTITUTION

REGULATION No. 01/2017 ON JOB DESCRIPTION AND CLASSIFICATION OF JOB POSITIONS IN THE OMBUDSPERSON INSTITUTION CHAPTER I GENERAL PROVISIONS

REGULATION No. 02/2017 ON THE PROCEDURE OF RECRUITMENT, APPOINTMENT AND PROBATIONARY WORK OF EMPLOYEES IN THE OMBUDSPERSON INSTITUTION CHAPTER I GENERAL PROVISIONS

REGULATION No. 03/2017 ON CAREER ADVANCEMENT AND TRANSFER OF EMPLOYEES OF THE OMBUDSPERSON INSTITUTION CHAPTER I GENERAL PROVISIONS

The Law nor.03-L-195 on the Ombudsperson

Regulation no. 2007/15 for amendment of the UNMIK Regulation no. 2006/6 on the Ombudsperson Institution in Kosovo

UNMIK Regulation 2000/38 on the Establishment of the Ombudsperson Institution in Kosovo

UNMIK Regulation 2006/06 on the Ombudsperson Institution in Kosovo

Rules of Procedure for the Ombudsperson Institution in Kosovo

The Code of Ethics of the Ombudsperson Institution

 

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Ombudsperson offices

Mitrovica
Peja
Prishtina
Gjakova
Gjilan
Graçanica
Ferizaj
Prizren

Mitrovicë / Mitrovica Regional Offices

Tel: + 381 (0) 28 30 138,

Address:   
Agim Hajrizi Square, nn, Regional Tax Administration Building Working hours: 08:00 - 16:00


Mitrovica Sub-Office Tel: + 377 (0)45 455 319
+ 381 (0)63 817 44 79 Address:
Str. "Sami Frashëri", nn.
Bosniak area
AOK building in the North of Mitrovica

Peja / Pec Regional Office

Tel:  
+381 (0)39 432 931 Address:
Str. “Queen Teuta” no.59
Municipal Building, 3rd Floor, No.3 Working hours: 08:00 - 16:00

Main Office in Prishtina

Free calls for applicants: 
0800 15555
Tel:
+381 (0) 38 223 782; +381 (0) 38 223 783 +381 (0) 38 223 784; +381 (0) 38 223 789
Fax: +381 (0) 38 223 790
E-mail address:info@ombudspersonkosovo.org
Main Office Address:
Ombudsperson Institution 
Str. “MIGJENI”, no. 21
10000 Pristina, KOSOVO

Regional Office, Gjakova

Tel:

+381 (0)390 327 698 Address:
Str. “Ismail Qemaili"
(former Cadastre Building) Working hours:
08:00 - 16:00

Gjilan/Gnjilane Regional Office

Tel: 
+381 (0)280 320 843 Address:
"Adem Jashari" St Municipal Building II Working hours: 08:00 - 16:00

Gračanica / Graçanicë Regional Office

Phone: 
+381 (0) 38 65 118
+377 (0) 44 367 719
+381 (0) 64 37 11 137

Adress:
str."Car Lazar" n.n.

Working hours: 08:00 - 16:00

Tel: 
+381 (0)290 326 032 Address:
Municipal Building (Basement) Working hours: 08:00 - 16:00

Prizren Regional Office

Tel: 
+381 (0)29 222 138 Adresa:
Str. “Remzi Ademi”, nn Working hours: 08:00 - 16:00

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