REPUBLIC OF KOSOVO

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ACCESS TO PUBLIC DOCUMENTS

ACCESS TO PUBLIC DOCUMENTS

The right to public documents is a basic right of free and democratic state and one among indicators of the transparency and accountability level towards its citizens, civil society, media, etc.

Free flow of information increases citizens’ trust in public institutions as well as broadens communication within institutions itself thus enabling in this way public administration to be more efficient in service provision.

In principle all public documents are accessible to the public. But, as exception, there is some public and personal information that is protected. Whenever assessment or exceptions are determined, that should be done in compliance with the law.

Law on Access to Public Documents (LAPD) obliges the Ombudsperson’s Institution to respond to the request for access to public documents as well as to handle complaints for rejection or lack of respond by any public institution to such requests.

OI encourages every person, even through requesting access to official documents, to become a part of public life of the country. Accordingly, citizens, civil society, media and others could be responsible and accountable part for strengthening of democracy, transparency, accountability and establishment of rule of law state.

Request for access to public documents in OI can be addressed to:

Majlindë Sinani Lulaj

Head of Media Office & Public Relations / Spokesperson

e-mail: mlulaj@ombudspersonkosovo.org

tel.: +377 (0) 44 827 844

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Ombudsperson offices

Mitrovica
Peja
Prishtina
Gjakova
Gjilan
Graçanica
Ferizaj
Prizren

Mitrovicë / Mitrovica Regional Offices

Tel: + 381 (0) 28 30 138,

Address:   
Agim Hajrizi Square, nn, Regional Tax Administration Building Working hours: 08:00 - 16:00


Mitrovica Sub-Office Tel: + 377 (0)45 455 319
+ 381 (0)63 817 44 79 Address:
Str. "Sami Frashëri", nn.
Bosniak area
AOK building in the North of Mitrovica

Peja / Pec Regional Office

Tel:  
+381 (0)39 432 931 Address:
Str. “Queen Teuta” no.59
Municipal Building, 3rd Floor, No.3 Working hours: 08:00 - 16:00

Main Office in Prishtina

Free calls for applicants: 
0800 15555
Tel:
+381 (0) 38 223 782; +381 (0) 38 223 783 +381 (0) 38 223 784; +381 (0) 38 223 789
Fax: +381 (0) 38 223 790
E-mail address:info@ombudspersonkosovo.org
Main Office Address:
Ombudsperson Institution 
Str. “MIGJENI”, no. 21
10000 Pristina, KOSOVO

Regional Office, Gjakova

Tel:

+381 (0)390 327 698 Address:
Str. “Ismail Qemaili"
(former Cadastre Building) Working hours:
08:00 - 16:00

Gjilan/Gnjilane Regional Office

Tel: 
+381 (0)280 320 843 Address:
"Adem Jashari" St Municipal Building II Working hours: 08:00 - 16:00

Gračanica / Graçanicë Regional Office

Phone: 
+381 (0) 38 65 118
+377 (0) 44 367 719
+381 (0) 64 37 11 137

Adress:
str."Car Lazar" n.n.

Working hours: 08:00 - 16:00

Tel: 
+381 (0)290 326 032 Address:
Municipal Building (Basement) Working hours: 08:00 - 16:00

Prizren Regional Office

Tel: 
+381 (0)29 222 138 Adresa:
Str. “Remzi Ademi”, nn Working hours: 08:00 - 16:00

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